Terms of service

1. Scope of Application

1.1 These General Terms and Conditions of Sale (“General Conditions”) apply to the online offer and sale, reserved for the professionals and businesses (hereinafter the “Customers” or individually the “Customer”) of commissioning and assistance and of other cloud services on the “www.services.iguzzini.com” (the “Website”) website.

iGuzzini illuminazione S.p.A. (hereinafter “iGuzzini” or the “Supplier”), with registered office in Recanati (MC), via Mariano Guzzini n. 37, 62019, TAX ID and VAT No. 00082630435, is the website owner and the supplier and manager of the services offered on the Website.

The services marketed on the Website are sold by “Drop Srl” (hereinafter, “Drop” or the “Seller”), with registered office in Via Sandro Pertini n. 1, Montegranaro (FM), 63812, TAX ID and VAT No. 01383870431.

1.2 By accepting these General Terms and Conditions upon purchasing a service on the Website, the Customer acknowledges that they have carefully read their content and agree to comply with its provisions. The Customer will not be able to purchase products via the Website if they do not accept these General Terms and Conditions.

1.3 The General Terms and Conditions apply regardless of the Customer’s nationality, as long as the products are delivered to one of the countries in which the online sales service is available. Purchase requests for services originating in countries in which the online sale is not available or where the services will be delivered in countries different from those where the online sale available may not be accepted by the Seller.

2. Changes to the General Terms and Conditions

2.1 Drop reserves the right to implement changes to these General Terms and Conditions where such changes are necessary to ensure compliance with any legal provisions, for technical reasons, to align them with the sales models adopted by Drop or to better protect the parties’ rights. The most recent version of the General Terms and Conditions will be regularly published on the Website. In any case, for each purchase, the version of the General Terms and Conditions in force when the related order was placed shall apply.

3. Conclusion of Purchase Contract

3.1 To purchase the services offered on the Website, the Customer must: (i) access the Website via the link containing the purchase offer sent directly by the Supplier, following a specific request made by the Customer to iGuzzini by telephone, email or direct negotiation; (ii) accept these General Terms and Conditions and confirm that they have read the privacy policy on the Website; (iii) select a payment method from those indicated in Art. 6.1 below and submit their purchase order electronically to Drop.

3.2 Placing an order via the Website constitutes a binding offer to purchase the selected products, and, therefore, the entering into a purchase contract, which shall be governed exclusively by these General Terms and Conditions (“Contract”).

3.3 Before confirming their order, the Customer must check the order summary to ensure that all the information provided is correct. In the event of any errors in the data contained in the purchase offer received through a link from the Supplier, the Customer must not finalise the purchase and must contact iGuzzini at the following e-mail address: support@smartservices.iguzzini.com. Once the purchase order has been submitted, it will no longer be possible to make corrections.

3.4 Once the order has been placed, Drop shall send the Customer an email confirming receipt of the order, containing the order number and details of the order (“Order Confirmation”). The Order Confirmation constitutes the acceptance of the purchase order sent by the Customer, except for the orders whose payment is made via advance bank wire transfer, pursuant to Art. 5.6 below.

3.5. The Customer must keep the order number provided in the Order Confirmation for any future communication with the Supplier and/or with Drop.

4. Service fees

4.1 The retail prices indicated on the Website are inclusive of VAT, if applicable.

4.2 The retail prices applicable to the Customer are those determined by the Supplier at the time the purchase offer is sent to the Customer. It is up to the Customer to check the final price before placing the order.

4.3 In the event that an obvious error is found in the price of a product or in the calculation of the amount requested for payment, the Customer must contact the Supplier at the following email address support@smartservices.iguzzini.com, to allow them to send the correct purchase order proposal.

4.4 The Supplier reserves the right to apply different retail prices depending on the country of destination of the service purchased.

5. Payments; Billing; Refunds

5.1 The Customer can choose from the following payment methods:

• Credit card (Visa, Mastercard, American Express, Maestro);

• PayPal;

• Bank Transfer in Advance (available for Italy, Europe, United Kingdom, Norway and Switzerland).

5.2 The payment system only accepts cards of the Visa, Mastercard, American Express and Maestro circuits (Visa Electron cards not enabled for online payments are not accepted).

5.3 For payments made via PayPal, the Customer will be redirected to a page on the PayPal website where, once they have entered their email address and password, they will be able to make the payment. Payments can only be made via verified PayPal accounts. The Customer must therefore connect to the PayPal website.

5.4 All card details are managed directly by banks (Payment Service Provider) specialised in the management of online payments, and all PayPal details are managed directly by PayPal. The details are encrypted through the latest encryption systems, which prevent them from being used by third parties, and are not shared with Drop but are sent directly to the bank or to PayPal.

5.5 If the payment is made via credit card or PayPal, the transaction must be authorised when the purchase order is placed. If the payment is not authorised by the relevant operator, Drop will not accept the order.

5.6 For payments via Bank Transfer in Advance, the Customer must use the Seller’s banking details provided at checkout at the time that this payment method is selected, entering in the reason for payment the full order number provided in the Order Confirmation. The order will only be accepted once the amount due has been effectively credited to the Seller’s current account. Proof of payment, including the transaction reference number (TRN), must be emailed to support@smartservices.iguzzini.com within a maximum of 3 (three) working days from the date on which the Order Confirmation email is sent. After this period, the order will be considered cancelled.

5.7 Drop reserves the right to request additional information from the Customer (e.g., telephone number) or a copy of an ID confirming ownership of the credit card, purely for the purpose of carrying out the necessary credit card payment checks and further protecting and safeguarding the Customer themselves. If the requested documentation is not provided, Drop reserves the right to refuse the order.

5.8 If the order is cancelled or if it is not accepted, Drop shall reimburse the Customer, as soon as possible, for all sums already paid. The sums paid by the Customer to Drop shall be refunded via the same payment method as used by the Customer to place the order. Refunds shall be processed in line with the time frames and methods provided for by the operator of that payment method. Where the Customer who has placed the purchase order indicated in the purchase order is not the same as the payer of the sums due, in the event that the order is cancelled or if it is not accepted or if the Customer’s right of withdrawal is exercised, the refunded sums shall in any case be paid to the payer.

5.9 The invoice will be issued upon receipt of payment and will be made available in electronic format. For the purpose of issuing the invoice, the details provided by the Customer when placing the order shall have precedence. Once the invoice has been issued, it will not be possible to change the details provided. The Customer is therefore advised to check closely the details they have entered before placing the order.

6. Customer Representations and Warranties

6.1 The Customer represents and warrants: that they can legitimately accept these General Terms and Conditions; that they will use the Website in compliance with all applicable laws and regulations, refraining from any direct and/or indirect use that is in breach of the law or these General Terms and Conditions, or is detrimental to third party rights.

Drop reserves the right to check the information provided at any point and using any means available to it, including asking the Customer for appropriate supporting documentation and, in the event of a breach, to shut down or suspend the Customer’s account.

6.2 The Customer shall undertake to indemnify and hold Drop harmless against all liability, actions, costs, fees and claims that may arise as a result of the Customer breaching the representations and warranties outlined in Art. 6.1, without prejudice in any case to Drop’s right to terminate the Contract with immediate effect pursuant to Art. 1456 of the Italian Civil Code.

7. Warranty for Defects and Lack of Promised and Essential Features

7.1 The Customer is entitled to a warranty for defects in the item sold (Arts. 1490 et seq. of the Italian Civil Code) and to termination of the Contract in the event of a lack of promised and essential qualities (Art. 1497 of the Italian Civil Code), as well as to all other warranties provided for by the Italian Civil Code, with the relevant limitation and expiry periods.

7.2 Pursuant to Arts. 1495 and 1497 of the Italian Civil Code, the Customer forfeits the right to the aforementioned warranty and the right to termination if they do not report faults or the lack of promised and essential qualities within 8 (eight) days from the date of delivery of the goods (if the defect is recognisable) or from its discovery, by certified email to the following address: dropsrl@pec.it or by registered letter with return receipt to the following address: Drop Srl, via Sandro Pertini n. 1, 63812, Montegranaro (FM). Reporting to the authorities is not required if the Supplier has acknowledged the existence of the fault or concealed it. In any case, the action shall lapse one year after delivery.

7.3 If the reported faults or quality defects are verified, the Customer shall be entitled to terminate the Contract or to a price reduction, as provided for in Arts. 1492 et seq. of the Civil Code.

8. Personal Data Protection

8.1 The Customer’s Data Controller is iGuzzini. Drop processes all Customers’ personal data as data processor, appointed for such purpose pursuant to Art. 28 of EU Regulation 2016/679.

The purposes and methods of processing are specified in the privacy policy published in the Website footer, accessible via the “Privacy Policy” link.

8.2 For additional information or request on the processing of personal data, you may contact the Seller’s Data Protection Officer at the following address: dpo@drop.it or the Supplier’s Data Protection Officer at the following address: ufficio.legale@iguzzini.com.

9. Customer Service

9.1 Customer Service, which the Customer can contact for information, to request assistance or to file complaints, can be reached by email at support@smartservices.iguzzini.com.

10. Applicable Law and Competent Court

10.1 These General Terms and Conditions are governed entirely by Italian law, with specific reference to the e-commerce regulations contained in Legislative Decree of 9 April 2003 no. 70.

10.2 Disputes arising between the parties relating to the validity, interpretation, execution or termination of these General Terms and Conditions or of any Purchase Contract, shall fall within the exclusive competence of the Court of Fermo.

 

Latest update: February 2026